Vet Hospital Port Shepstone Financial & Billing Policy

Please make yourself aware of the possible extend of the bill, especially when your beloved pet is hospitalised. If in doubt, feel free to ask the attending Veterinarian. A comprehensive, accurate treatment plan cost estimate can be calculated on request.

Vet Hospital Port Shepstone also endorse all the major South African pet medical insurance policies. Although this is so, because most of these companies compensate the client / policy holder and not the veterinary practice, Vet Hospital Port Shepstone does not deal directly with pet medical insurance claims (apart from completing the required medical history and invoice details on the claim form). It is still the responsibility of the client to settle the veterinary bill in full and to claim back from the medical insurance company.

We offer a 10% "service" fee discount for pensioners. Approval and registration subjected to terms & conditions. This does not include the prices of "products". Discount will not be given for subsidised procedures such as sterilisations and dental scale and polishes.

By law, this hospital (and any other non registered authorised credit providing entity) is not allowed to grant any credit or accounts (National Credit Act – Act 34 of 2005). Upfront deposits may be required and full settlement of the outstanding bill is expected at the time when hospital treatment has ceased. A fully itemised V.A.T. invoice will be issued upon settlement. External financial assistance in the form of a short term loan or clearance on your credit card should be organised upfront with your desired credit provider.