Covid-19 Stage 4 operational changes

VHPS Covid-19 Stage 4 SOPs
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Vet Hospital Port Shepstone’s Stage 4 lockdown operating times and procedures.

As President Ramaphosa announced on the 23 April 2020, we will be entering Stage 4 of the Covid-19 pandemic on 1 May 2020. In response to the relaxation of some of the restrictions, we are happy to announce the following.

As an essential health service, Vet Hospital Port Shepstone will continue to remain operational with the following changes to our SOPs:

  • Consultation hours will be from Monday to Friday from 8:30 to 11:00 and 16:00 to 17:00, and on Saturdays from 9:00 to 12:00. Upfront, telephonic bookings are still essential. Clients without an appointment will be asked to stay in their vehicles until a consultation spot is available.
  • For pet food, tick and flea treatment and medications, our vet shop will be open Mondays to Fridays from 08:00 to 17:00 and 09:00 to 13:00 on Saturdays. Clients are still urged to phone us upfront to check availability of products and make arrangements for payment and collection. To prevent avoidable contact, upfront EFT payments will be preferred over card and cash payments.
  • There will be no official consulting or vet shop hours on Sundays and public holidays.
  • Outside operational hours, the veterinarian will be available for emergency call-outs only, which must be communicated by phoning the landline prior to arrival. Callouts will be subjected to our normal after-hours surcharge fee.
  • If the caller hears a message that our lines are “not in use anymore” (when phoning from a Telkom line), please try phoning from a cell phone.
    We will return to ‘near-full’ operation. Most elective procedures, including all vaccinations, spays, neuters, pedicures, bird wing clips and dentals) can be performed. Vaccination and Sterilisation Tuesday and First Puppy/Kitten Vaccination discounts will be offered again.

Following further official communication, Covid-19 updates will be published on our website and Face book page.

Please note that this is a fragile time for many industries. Due to possible changes in our supply chain, some items and medicines might be limited or become unavailable during this period – which might affect our services and ability to supply products and medicines.

About the author
About the author
Renier is a qualified, experienced companion animal veterinarian whose main interests are animal health and strengthening pet-owner relationships.
View all posts by Dr Renier Delport (BVSc.)

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